Home security system troubleshooting: a simple checklist
A discussion of some typical home security system problems and simple steps you can take to resolve them
Where do you need services?
When you buy a home security system, you should buy one from a company that has plenty of reliable customer service support so that if you run into issues, the company will be able to help you. If you run into a serious issue that jeopardizes your whole system, contact the security system company and leave the troubleshooting to the professionals. If your system has what appear to be simple, non-emergency malfunctions, in most cases you can resolve these yourself.
Here are some standard “malfunctions” you might encounter with any home security system:
- Sensor open signal – your system may display some type of ""sensor open"" message. The doors and windows in your home that are connected to your home security system will be labeled with zone numbers. When the ""sensor open"" message lights up, it should tell you which zone has the issue. This message could mean that you've left a door ajar or a window unlocked. Go to the zone indicated to resolve the issue.
- Incorrect code – you may get an ""incorrect code"" notification when you try to type in your security code. First, reenter the code slowly and press firmly on the keypad in order to confirm that you didn't enter the code incorrectly. Sometimes, keypads get old and no longer respond to light touch. If reentering the password doesn't work, reach out to your alarm company immediately so that they can send a technician out right away.
- Low battery indicator – when your system was installed, it most likely included a battery that provides power if your main power source goes out. When the battery loses power, you may get a low battery indicator message or hear a persistent beeping sound coming from the system. Check to see if restarting the system by entering your code clears the issue. If it doesn't, call up the alarm company so that they can send out a technician to replace the battery as soon as possible.
- Lost connection – you may get this error message, especially if your home security system is wireless or relies on cellular or Internet-based signals. This error message may only require you to “re-boot” your system, or it may actually require you to contact your home security system provider and have them re-energize your connection or re-send a system signal.
One of the best sources for finding answers to your home security system troubleshooting issues will be the manual that comes with your system. More and more home security system providers offer these in an online version as well as a hard copy. The majority of home security system providers also offer 24/7 customer support.
If you’re considering adding or upgrading a home security system, Reply! can help by putting you in touch with local home security professionals.